If you work with people, then you encounter a lot of silences. Silences can be awkward or they can be comfortable. Expert use of silences will make your clients more comfortable, give them more time to reflect, and show respect.
This course is extremely useful for people who work in sales, in counselling and social work, and team and project leaders.
For more information please see: http://vitaedynamics.com/index.php/public-events/monday-june-16-2014-the-sound-of-silence